We are here to help – we prioritize customer support!

All web based and logged support tickets to the Helpdesk will receive a response based on assigned priority. The following response times are for tickets which require technical support:

Low Priority: BullWall will make the initial contact within three business days and will clarify a schedule for resolution with the Operator.

Medium Priority: BullWall will make the initial contact within one business day to understand the problem and prioritize the resolution.

High Priority: BullWall will make the initial contact and begin problem resolution within 120 minutes.

Critical Priority: BullWall will make the initial contact within 45 minutes and begin problem resolution immediately.

Read our Service Level Agreement

Please check our supported versions by using this link.