We are here to help – we prioritize customer support!
All web based and logged support tickets to the Helpdesk will receive a response based on assigned priority. The following response times are for tickets which require technical support:
Low Priority: BullWall will make the initial contact within three business days and will clarify a schedule for resolution with the Operator.
Medium Priority: BullWall will make the initial contact within one business day to understand the problem and prioritize the resolution.
High Priority: BullWall will make the initial contact and begin problem resolution within 120 minutes.
Critical Priority: BullWall will make the initial contact within 45 minutes and begin problem resolution immediately.
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